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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anjuman Raha

November 5, 2024

5  out of  5
rating by Anjuman Raha
"I’ve had a fantastic experience with Julie, who provided exceptional customer service, addressing all my questions with clear, prompt, and accurate responses. She made everything easy to understand and ensured I felt informed at every step. I highly recommend reaching out to Julie at this branch for any insurance needs—her professionalism and efficiency truly stand out!"
We responded:
"Anjuman, thank you for your wonderful review! I'm glad to hear that Julie provided you with exceptional customer service and made everything easy to understand. Her professionalism and efficiency are indeed commendable. We appreciate your recommendation and are always here to assist with any of your insurance needs. - Kristin Francy - State Farm Insurance Agent, Poway, CA"
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yeshwanth Reddy

October 31, 2024

5  out of  5
rating by yeshwanth Reddy
"Julie is awesome, she helped with my auto policy and worked hard to get me discount. Something which can only be done because of her passion for a great customer experience, expertise and deep knowledge in this particular field."
We responded:
"Hi Yeshwanth, Julie is indeed a fantastic asset to our team! I'm glad she could assist you with your auto policy and secure a discount. Her dedication to providing a great customer experience and her expertise truly shine through. If you have any further questions or need assistance in the future, our office is always here to help. Thanks for sharing your positive experience! - Kristin Francy - State Farm Insurance Agent, Poway, CA"
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Greg and Lisa George

October 29, 2024

5  out of  5
rating by Greg and Lisa George
"This State Farm location has a very convenient location. The customer service has always been excellent. Today Julie patiently answered my questions after my car was rear-ended and I work my way through the claim. Thanks again!"
We responded:
"Greg and Lisa, thank you for your wonderful review! I'm glad you find our location convenient and our customer service excellent. Julie is indeed a valuable part of our team, and I'm happy she could assist you with your claim after the accident. If you have any more questions or need further assistance, we're here to help. - Kristin Francy - State Farm Insurance Agent, Poway, CA"
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Zachary Svelling

August 15, 2024

5  out of  5
rating by Zachary Svelling
"Kristin Francy’s State Farm Agency is top notch; their customer service is exceptional, and they will do everything in their power to assist you with your questions and inquiries. Kristin was able to assist me during a total loss of a vehicle that was a limited production; ensuring I was compensated for the actual value of the vehicle. Highly recommend you call this Insurance Agency when you need help; whether that is car, home, life or general liability insurance."
We responded:
"Hey Zachary, Thanks a lot for your awesome review! I'm really glad to hear that you had such a positive experience with our office. It was important to ensure you were compensated for the actual value of your limited production vehicle. We always strive to provide exceptional customer service and assist with any questions or inquiries you might have. If you ever need help with car, home, life, or general liability insurance in the future, don't hesitate to reach out. - Kristin Francy - State Farm Insurance Agent, Poway, CA"
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Andrew Livingston

March 6, 2023

5  out of  5
rating by Andrew Livingston
"Kristin and her team are always super friendly and helpful when it comes to all things insurance, highly recommend!"
We responded:
"Andrew, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family! -Kristin"
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Josphena P

March 2, 2023

1  out of  5
rating by Josphena P
"The owner, Kristin, pretends she knows a lot about insurance, but seems to me, like she just inherited the agency and doesn't care about the customer... you can see she likes outdoor sports, but if you are an insurance agent, you should know something about how to help customers when they need it; enough said."
We responded:
"We have searched our records and you are not currently or have ever been a customer of ours. Kindly remove your review as it's intended for an agent that likes outdoor sports and inherited their business. Neither of which applies to this office."
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Ana Marie Diaz

September 9, 2021

5  out of  5
rating by Ana Marie Diaz
"I’m so glad I went with State Farm! Bridget Leylani is the friendliest insurance agent I have ever encountered! She really tries to serve your best interest and quickly responds with any questions. I couldn’t be any happier for choosing the RIGHT agent and Insurance carrier!"
We responded:
"Ana, I'm so glad your interaction with Bridget led you to share such positive feedback with us! My team and I will always be more than happy to serve your insurance needs. - Kristin"
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Alex Wong

April 29, 2021

5  out of  5
rating by Alex Wong
"Quick respond and helpful"
We responded:
"Alex, We will always be here to support you with your insurance needs! - Kristin"
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Boris Chavez

April 15, 2021

5  out of  5
rating by Boris Chavez
"Bridget is the best agent I’ve ever seen. Thank you for guiding me all the way as a new customer. I will definitely recommend you to my family and friends. Keep it up! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Boris, We greatly appreciate the recommendation of our agency to your friends and family! Our goal is always to exceed our customers expectations of customer service! Thank you for sharing! - Kristin"
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Elan Sierra

April 5, 2021

5  out of  5
rating by Elan Sierra
"I would definitely recommend. The staff is friendly and they really know their stuff! Overall great service"
We responded:
"Elan, We greatly appreciate your kind feedback! You're a terrific customer! Thank you. - Kristin"
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jose lopez

March 31, 2021

5  out of  5
rating by jose lopez
"I had a great experience dealing with Liz, she was very attentive, helpful and had a great attitude."
We responded:
"Jose, We appreciate this great feedback! Thanks for sharing! - Kristin"
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Gina Bahena

March 31, 2021

5  out of  5
rating by Gina Bahena
"Kristin Francy's agency has provided me excellent customer service! I never thought I could qualify for life insurance. I was helped by her team member Bridget and she helped me choose the best life insurance policy to invest in. The application process was simple and I was approved! I also spoke with Kristin and she is so kind and very involved in her agency. She definitely holds her agency and team to high standards, I love that as a small business owner myself. Highly recommend Kristin Francy's agency! I look forward to getting my business, Easy Painting Co, insured through her as well!"
We responded:
"Gina, I'm pleased to hear your positive experience with our agency led you to share such kind feedback with us! It has always been my pleasure assisting you! My team and I look forward to giving you future support with your insurance needs! - Kristin"
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Michael Kielbasa

March 30, 2021

5  out of  5
rating by Michael Kielbasa
"Once again the utmost thanks to State Farm Kristin Francy's agency Representative Bridget Leylani for the stellar service with total professionalism ,in servicing my insurance policies . Her rapid response to an issue with another former carrier, truly exemplifies her dedication to her Profession, and should be an overall model throughout the industry. Blessings, Michael K."
We responded:
"Michael, Your wonderful compliments to Bridget have made my day shine! We appreciate your kind words tremendously and look forward to always giving you the best customer service experience possible! - Kristin"
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Zachary Svelling

March 26, 2021

5  out of  5
rating by Zachary Svelling
"Kristin Francy along with Amy and James are your go to insurance team. Friendly, honest and knowledge best describes this dynamic office. They offer auto insurance, life insurance, auto and home loans as well as many other policies to protect you in today's liability ridden existence. I will never use another insurance agent, Kristin has guided me through a total loss accident that was not my fault; which I and another party suffered injury. Kristen and her team have been a support network in gaining clarification on State Farm's claims department, and has also provided expert advice on policy decisions. I have trust with Kristin in a way I have never had with an insurance broker before. If you need a quote, a car loan, a preapproval letter for a real estate offer, call Kristin Francy and she will take great care of you!"
We responded:
"Thank you, Zachary! I'm so glad my team and I could assist in finding the best coverage for you. It was a pleasure doing business with you. -Kristin"
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rigo ramirez

March 25, 2021

5  out of  5
rating by rigo ramirez
"Not only does this office welcome you with cheerful faces, but also do a good job at making you feel like a valued customer. The times I've stepped into this Agency both Kristen and Noemi do a phenomenal job at given me the best service State Farm had to offer and am grateful they make insurance look so easy."
We responded:
"Rigo, It is always our greatest pleasure to give you assistance with your insurance needs! We will always be here for you! - Kristin"
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Sonny Vernis

March 25, 2021

5  out of  5
rating by Sonny Vernis
"The staff is overall amazing, very well prepared and helpful. Highly recommend anyone to take the time to give the ladies at this office a chance to help you find auto/home insurance!"
We responded:
"Sonny, Having a strong team behind me is truly a blessing for our agency! Thank you for taking a moment to share this kind feedback with us! - Kristin"
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Brenda Garcia

March 25, 2021

5  out of  5
rating by Brenda Garcia
"I couldn't be any more happier with the customer service I recieved here. This agency has a great working team on their hands. I was able to go in there and recieve the help I needed without an appointment, thank you ladies!"
We responded:
"Brenda, I am grateful to have such a hard working team! Your kind thoughts are wonderful to hear! Thank you very much! - Kristin"
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Master Creator

March 25, 2021

5  out of  5
rating by Master Creator
"Extremely helpful and super friendly. Answers all of my many MANY questions with grace and elegancy"
We responded:
"Hi, Your wonderful feedback is very much appreciated! Thanks so much! - Kristin"
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evilpanda27

March 25, 2021

5  out of  5
rating by evilpanda27
"No English very helpful"
We responded:
"Hi, Thanks for the five stars! - Kristin"
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Ruben Montoya

March 25, 2021

5  out of  5
rating by Ruben Montoya
"This office is super helpful and they have always being able to answer all my questions- all the staff is very knowledgeable and friendly."
We responded:
"Ruben, My team and I are always more than happy to give you the insurance assistance that you need! Thanks for sharing! - Kristin"
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Katty Alburquerque

March 25, 2021

5  out of  5
rating by Katty Alburquerque
"Bridget has always been a great rep for Me and the family. Manages to find the best prices for us. Totally recommend state farm !"
We responded:
"Kathy, Thank you for taking a moment to share your experience with Bridget! She is a top notch team member who I am grateful to work with! - Kristin"
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Francisco Perez

March 25, 2021

5  out of  5
rating by Francisco Perez
"Muy amable la señorita Bridgette me atendio me ayudo entender mis aseguranzas y tambien hice mi applicacion para aseguranza de vida. Me informo que tambien tienen medicare suplemento y cualquier de las representantes me pueden atender todos hablan español y eso me dio mucho gusto. Muy recomendida esta agencia."
We responded:
"Francisco, I greatly appreciate you taking a moment to share your kind feedback with us! Our team will always be here to give you the assistance you need with your insurance needs! - Kristin"
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Jose Olivera

March 25, 2021

5  out of  5
rating by Jose Olivera
"Great customer service. Very polite and super helpful. Bridget helped me start my policy and got my insurance started with no problems at all. I’m definitely going to be recommending this office from now on. Great job ladies!"
We responded:
"Jose, We greatly appreciate the recommendation of our agency! My team and I are grateful to have your business! Thanks! - Kristin"
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D M

March 25, 2021

5  out of  5
rating by D M
"I worked with Bridget on getting a home owners policy in place. Her customer service was excellent! She went out of her way to understand my unique situation to make sure I was fully covered and secure for the future while at the same time finding me the best rate available by bundling in my auto policies. It felt great to be taken care of on such a high level by a true professional. I highly recommend using Bridget for all your insurance needs."
We responded:
"Hi, Your compliments to our agency are amazing to hear! Bridget is a great team member that truly gets the most joy by assisting her customers! I appreciate you taking the time to share your positive feedback with us! Thank you! -Kristin"
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R Finney

March 25, 2021

5  out of  5
rating by R Finney
"Excellent customer service! Bridget was very professional, helpful and ready to answer all of my questions. I highly recommend her for any insurance needs!"
We responded:
"R, Thanks for taking a moment to share your experience with us! I appreciate the recommendation of our agency! - Kristin"